For consumers

What does it mean for holiday financial protection when I see the Serenity trusts logo on a travel company’s website or brochure?

The Package Travel and Linked Travel Arrangements Regulations 2018 and the Civil Aviation (Air Travel Organiser’s Regulations) 2012 require UK incorporated travel companies to provide holiday financial protection and security for the monies that UK consumers pay for package holidays booked with them and for consumers’ repatriation in the event of their insolvency.

If the holiday company with whom you have booked displays a Serenity trusts logo, that means it is using one of our trust accounts to provide a means to provide all or some of this financial protection.*

If you are a UK consumer, all money that you pay to that company for package travel arrangements must be paid into a separate and designated bank account over which Serenity are appointed as an independent travel trustee.

Our trust account handlers must authorise any payments out of the account and your holiday company can not claim them from the trust account until you have returned from travel.

As a further layer of protection, all our trust funds are insured against trustee fraud and negligence.

*Some of our trust account holders are not covered by UK legislation. This may mean that the trust account we run complies with different rules (which may be less strict than the above). Please ask your travel company about the rules that apply to their trust account.

Please note that we no longer maintain trust accounts for the following companies: –

  • Kilimanjaro Experts Ltd (payments taken after 28th May 2023 are not held by us)
  • Highlands Unbridled Riding Centre
  • TML Travel and Consultancy Ltd
  • (In respect of non-flight packages) any member of the Global Travel Group Ltd
  • Vertical Frontiers Ltd.
  • Adventure Base Ltd and AB Guiding Ltd
  • Leisure Time (Wales) Ltd (as distinct from Lesiuretime by Toureasy – for whom we do hold funds) 
  • Off Limits Ltd and Off Limits Group Ltd
  • Tom Hutton MTB.
  • South America Travel LLC
  • Dolomitescapes Ltd
  • Single Step Travel Ltd

Verify your holiday company

Only Serenity’s travel trust account holders are permitted to feature our logo on their advertising material. If you have seen our logo and want to check that the company that has featured it is an account holder, complete the form below and submit it to us. Within 24 hours we will reply giving verification.

Serenity Travel Trusts is a trading name of Travel Trust Services Ltd registered in England & Wales under company number 08717843.