If the holiday company with whom you have booked displays a Serenity travel trusts logo, that means it is using one of our trust accounts to provide the means to provide this financial protection.
All money that you pay to that company for travel arrangements which require financial protection must be paid into a separate and designated bank account over which Serenity are appointed as trustee. This means that our trust account handlers must authorise any payments out of the account and your holiday company can not access the funds until we have released them from the account.
As a further layer of protection, all our trust funds are insured against trustee fraud and negligence.
