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For Consumers

What does it mean for holiday financial protection when I see the Serenity trusts logo on a travel company’s website or brochure?

The Package Travel and Linked Travel Arrangements Regulations 2018 and the Civil Aviation (Air Travel Organiser’s Regulations) 2012 require UK travel companies to provide holiday financial protection and security for the monies that UK consumers pay for certain types and combinations of travel arrangements booked with them and for consumers’ repatriation in the event of their insolvency.

If the holiday company with whom you have booked displays a Serenity trusts logo, that means it is using one of our trust accounts to provide the means to provide this financial protection.

If you are a UK consumer, all money that you pay to that company for package travel arrangements must be paid into a separate and designated bank account over which Serenity are appointed as an independent travel trustee. This means that our trust account handlers must authorise any payments out of the account and your holiday company can not access the funds until we have released them from the account.

As a further layer of protection, all our trust funds are insured against trustee fraud and negligence.

Verify your holiday company

Only Serenity’s travel trust account holders are permitted to feature our logo on their advertising material. If you have seen our logo and want to check that the company that has featured it is an account holder, complete the form below and submit it to us. Within 24 hours we will reply giving verification.

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    Serenity Travel Trusts is a trading name of Travel Trust Services Ltd registered in England & Wales under company number 08717843, authorised and regulated by the Solicitors Regulation Authority under number 607165.

    Please note that we no longer maintain trust accounts for the following companies:-

    Off Limits Ltd and Off Limits Group Ltd (for bookings taken after 26th September 2021)
    For bookings taken after 22nd July 2021, Tom Hutton MTB.
    South America Travel LLC
    David Urquhart Travel Ltd (but package travel booked with David Urquhart Holidays Ltd are covered)
    Tradewind Voyages Ltd (for bookings made after 15th March 2021)
    Vector Cycling Ltd
    Tailored Travel Planners Ltd.
    Insider Places (World Travel Partners Ltd) (ATD Travel Services Ltd)
    Eagle Activities Ltd.