LEGAL, OPERATIONAL AND FINANCIAL
Unrivalled industry
knowledge
With over 25 years' experience in working closely with travel companies in relation to their IT, legal, accounting, operational and commercial needs, Serenity’s professional skill set is unrivalled for travel trust and escrow account services anywhere in the UK.

THE PEOPLE ‘IN THE KNOW’
We have strong links
to stakeholders and regulators
Way before trust accounts became the ‘new black’, Serenity were working with the Civil Aviation Authority, Travel Trade and Accredited Bodies, banks, insurers and merchant acquirers in devising and implementing travel trust account structures of all shapes and sizes suitable to provide financial protection for consumers’ forward payments.

WORKING SEAMLESSLY WITH AND WITHIN TRAVEL COMPANIES’ EXISTING SYSTEMS
Tailored solutions,
collaboration and flexibility
Serenity build trusts to any specification; taking time and giving attention to understanding and dovetailing with travel companies’ operational, IT, accounting and booking systems. The collaborative nature of the trustee relationship builds firm foundations.

UNIQUE IN THE TRAVEL TRUSTEE MARKET
Regulated by the
Solicitor's Regulatory Authority
Serenity is subject to the SRA Code of conduct and the Solicitor’s Accounts Rules, which impose high standards of professional and accounting conduct.

LISTEN, UNDERSTAND, DELIVER
Reliable, committed,
efficient yet approachable
Serenity is a collection of tried, tested and highly qualified travel specialist professionals whose complementary skills have combined to enable the creation of a travel trustee service of the highest quality. The long-standing team get to know and understand the culture and preferences of a business and so can add value to trust mechanisms where it’s needed most.

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LEGAL, OPERATIONAL AND FINANCIAL
Unrivalled industry
knowledge
With over 25 years' experience in working closely with travel companies in relation to their IT, legal, accounting, operational and commercial needs, Serenity’s professional skill set is unrivalled for travel trust and escrow account services anywhere in the UK.

THE PEOPLE ‘IN THE KNOW’
We have strong links
to stakeholders and regulators
Way before trust accounts became the ‘new black’, Serenity were working with the Civil Aviation Authority, Travel Trade and Accredited Bodies, banks, insurers and merchant acquirers in devising and implementing travel trust account structures of all shapes and sizes suitable to provide financial protection for consumers’ forward payments.

WORKING SEAMLESSLY WITH AND WITHIN TRAVEL COMPANIES’ EXISTING SYSTEMS
Tailored solutions,
collaboration and flexibility
Serenity build trusts to any specification; taking time and giving attention to understanding and dovetailing with travel companies’ operational, IT, accounting and booking systems. The collaborative nature of the trustee relationship builds firm foundations.

UNIQUE IN THE TRAVEL TRUSTEE MARKET
Regulated by the
Solicitor's Regulatory Authority
Serenity is subject to the SRA Code of conduct and the Solicitor’s Accounts Rules, which impose high standards of professional and accounting conduct.

LISTEN, UNDERSTAND, DELIVER
Reliable, committed,
efficient yet approachable
Serenity is a collection of tried, tested and highly qualified travel specialist professionals whose complementary skills have combined to enable the creation of a travel trustee service of the highest quality. The long-standing team get to know and understand the culture and preferences of a business and so can add value to trust mechanisms where it’s needed most.

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gold

The
gold
standard

We like to get to know you: it’s part of our service. And the better we know you, the better we can serve you.

Welcome to

Serenity Travel Trusts

Capabilities and expertise

Expertise

ATOL travel trust and escrow accounts

Non-ATOL Trust Accounts

Bespoke Trust Solutions

Helping you design and implement a trust account

Helping you to run a trust account

Travel Trade Consultancy

OUR CUSTOMERS

Who we work for

TESTIMONIALS

What our customers say about us

“Serenity Travel Trusts’ professional, knowledgeable and helpful team were extremely supportive throughout our move to a trust account.”
Mark Lawton Chief Financial Officer, Travelcorp Holdings Ltd
“Once set up the Serenity CAA Escrow account works very smoothly – It is simple weekly process to pay funds into/ take funds out of the account and payments out of the account for completed ATOL licensable transactions are made within 24 hours of request. The Serenity team are very easy and straightforward to work with responding to technical and administrative queries in a practical and timely manner and I would recommend them to any travel business looking to set up trust/escrow account.”
Mark Woodall , Chief Financial Officer, Scott Dun
“From the moment we switched from ABTA membership to a trust account model, we have found Sarah and her team to be highly knowledgeable, professional, friendly and efficient. They made the onboarding process very easy for us and offered us invaluable advice that allowed us to transition from one form of protection to another. Now that we’re fully set-up we never have to wait long for a response or for a payment settlement to be made. ”
Matthew Mavir Managing Director, Last Night of Freedom
“Serenity Trusts has been our go to escrow and trust provider from the time we started using these services to manage business risk. Always a quick response and the ability to work flexibly with the requirements of our global business. ”
Michael Ellis, Group General Counsel and Chief Compliance Office, Abercrombie & Kent
“Serenity have plenty of tools in their box to ensure compliance to the Regulations but a significant part of this is based around having invested the time to ensure a good understanding of our business and for both parties to build a ‘trust’ for each other. Serenity often provide us with encouragement and support, always with a fair approach. ”
Rich Simpson Head of Governance The Midcounties Co-operative - Travel
“Sarah has an immense amount of travel industry knowledge and Serenity have very quickly become a very valued advisor to our business. I would have no hesitation in recommending Serenity to anyone.”
Emma Russell Managing Director, Alfa Leisureplex Group Limited
“After assessing many different providers we decided to proceed with Serenity. We definitely made the right choice. We’re very happy we’ve made the switch to Serenity and wouldn’t consider swapping suppliers or retuning to ABTA. https://www.lastnightoffreedom.co.uk/client-funds-trust-account/
Matthew Mavir Managing Director, Last Night of Freedom
“We have worked with Sarah and her team at Serenity Trusts for many years since the introduction of the CAA’s Accredited Body scheme, requiring CAA recognised Trust Account arrangements. Serenity were able to help us to navigate these new obligations and through the years we have built a strong and healthy working relationship. The only downside to having such a good relationship and level of trust is that we do not spend so much time meeting with or speaking to the fabulous team. We are an entirely satisfied customer.”
Rich Simpson Head of Governance The Midcounties Co-operative - Travel
“From the minute I made the first call to Serenity and spoke to Sarah, I knew they were the right trust provider for us. Not only are they extremely knowledgeable, you can always get hold of them when you need to and they were extremely quick and professional in getting our trust established. Their process and service allows us to draw money from the trust regularly and without delay. ”
Emma Russell Managing Director, Alfa Leisureplex Group Limited
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OUR PROFESSIONAL TEAM

Meet the Serenity team

Sarah Lacy

Managing Director / Travel Solicitor
Sarah heads up Serenity’s team of travel trustees. She is a travel specialist solicitor and has been an owner/manager in two different travel law firms over her 25+ year career.

Janine Atkins

Senior Trust Account Auditor
Janine’s thorough but fair and realistic approach to administering Serenity’s trust accounts is a balance all our clients like.

Nicola Taylor

Trust Account Administrator
10 years auditing background makes Nicola the perfect complimentary support for Sarah and Janine.

Nicola Marshall

Trust Account Administrator
A member of the team since 2018, Nicky has a keen eye for the detail and data analysis that is key to Serenity’s handling of trust accounts.

Serenity are a collection of tried and tested travel specialist professionals whose complementary skills have combined to enable the creation of a travel trustees service of the highest quality.

No-one understands trust account financial protection better than we do.

Latest Insights

Insights

/Travel, Trust Accounts

Helping you to run a trust account

It can be daunting to embark on implementing a travel trust account as the means of providing financial protection for consumer’s payments for travel services. Having access to standard solutions...
/General, Travel

Covid Pandemic impacts on demand for travel trusts for merchant facilities

The demand for travel trusts for merchant facilities has seen a significant upturn as the pandemic progresses and continues its negative impact across the travel industry – as consumers recoup...
/General, Travel

The Travel Agent Trust Account – Your flexible friend

The internet age has brought with it an almost limitless flexibility in the way that travel agents can structure the sale of travel arrangements to suit each pocket, whim and...
/General, Insurance, Travel

Seven good reasons why travel trust accounts should be favoured

We are professional trustees to travel. Our decades of experience and knowledge of the travel industry (and specifically the experience we have gained in running travel specific trust accounts) enable...

Most commonly
asked questions

FAQs