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For Consumers

What does it mean when I see the Serenity trusts logo on a travel company’s website or brochure?

The Package Travel and Linked Travel Arrangements Regulations 2018 and the Civil Aviation (Air Travel Organiser’s Regulations) 2012 require travel companies to provide security for the monies that consumers pay for certain types and combinations of travel arrangements booked with them and for consumers’ repatriation in the event of their insolvency.

If the holiday company with whom you have booked displays a Serenity travel trusts logo, that means it is using one of our trust accounts to provide the means to provide this financial protection.

All money that you pay to that company for travel arrangements which require financial protection must be paid into a separate and designated bank account over which Serenity are appointed as trustee. This means that our trust account handlers must authorise any payments out of the account and your holiday company can not access the funds until we have released them from the account.

As a further layer of protection, all our trust funds are insured against trustee fraud and negligence.

Verify your holiday company

Only Serenity’s travel trust account holders are permitted to feature our logo on their advertising material. If you have seen our logo and want to check that the company that has featured it is an account holder, complete the form below and submit it to us. Within 24 hours we will reply giving verification.

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Serenity Travel Trusts is a trading name of Travel Trust Services Ltd registered in England & Wales under company number 08717843, authorised and regulated by the Solicitors Regulation Authority under number 607165.

Warning: UK Girl and Gents

Please note that bookings made after 7th February 2017 with either Go2 Brands Ltd or APT Leisure Ltd via either of the above websites may not be protected by a Serenity Trust Account. Please contact the company in question to check what financial protection arrangements apply to your particular booking.

Please note that we no longer maintain trust accounts for the following companies:-

Vector Cycling Ltd
Tailored Travel Planners Ltd.
Insider Places (World Travel Partners Ltd) (ATD Travel Services Ltd)
Eagle Activities Ltd.
Jetline Travel Ltd.
Platinum Travel UK Ltd.
Grindles Coaches Ltd.
Olimp Tours Ltd.
360 Private Travel Ltd.